Most B2B companies skip diagnosis. They automate first, then wonder why churn got worse. CX Mate reverses that order. You tell us about your company. We map the journey, name the risks, and hand you a playbook. Three steps. Minutes, not months. Here is exactly what happens.
In about five minutes, you walk through a conversational onboarding. It is not a form. It adapts to your maturity stage, your vertical, the tools you already use, the pain points you have ranked, and the competitors you named. We auto-enrich from your website, so we arrive with context before you answer a single question.
A system of specialized AI agents, grounded in CCXP methodology, analyzes your inputs. It maps your full customer journey, end to end. It flags every meaningful moment. It scores risk per moment. It links each risk to the specific pain point or tool gap you reported. This is not a template. This is a diagnosis.
The playbook is ordered by revenue at risk. Each recommendation includes the step, the owner, the measurement, and the AI tool that can help. No slide deck to interpret. No consultant to schedule a readout. You open the playbook and move.
$349, one time. Delivered before your coffee gets cold.
Most diagnoses land in under 15 minutes from the end of onboarding. Total time from first click to playbook in hand is typically under 30 minutes.
The $349 price is a complete one-time diagnosis, delivered as a bundle: journey map, brief, playbook, roadmap, health score, prompt pack. Annual retainer options for quarterly re-diagnosis are available separately.