Same output as a $15K consultant. In 10 minutes. $349 ONE-TIME
CX Mate

You know your customer experience has gaps.
You just don't have time to map them.

One guided conversation. Six board-ready deliverables. Generated in 10 minutes with no integrations, no uploads, no consultant.

Live product preview

Let's build your CX playbook

A few questions that replace 10-12 hours of CX strategy work
Hey! 👋 I'm your Customer Experience (CX) expert. Tell me about your company and I'll do my homework before we dive in.
Company name
company.com (I'll research you before we start)
Your first name
Your role
Work email
Map your journey, keep it even if you don't buy
✓ 10 minutes✓ No credit card✓ No signup to start
The wedge

A consultant charges $15K and takes 8 weeks.

The methodology is real. The timeline isn't.

DIY / Spreadsheets
CX Consultant
CX Mate · best value
CX Mate
Timeline
Ongoing guesswork
4 to 8 weeks
Under 10 minutes
Cost
Free (and blind)
$8K to $15K
$349 one-time
What you get
Gut feelings, maybe NPS
PDF report + deck
6 deliverables + AI prompts
Methodology
Ad hoc
Varies by consultant
CCXP-grounded, your vertical
When it works
Day 1 (but not enough)
Series B+ with budget
Day 1 through scale
Buy the Analysis, $349
What beta testers said

Early CX leaders who mapped their journey with us.

“At first I said no, this isn't right. Two minutes later I realized we're so stuck believing what we want to believe, we're missing things.”
COO, maritime tech scale-up
“Even if this tool did nothing else and just gave me a QBR, it already earned the investment.”
Head of CS, B2B SaaS
“Would've saved us a $12K engagement last quarter.”
Head of CS, Series A SaaS
“Companies pay over $15K for an analysis like this. It's a game changer.”
CCXP-certified Customer Experience expert
How it works

One conversation. Six deliverables. Zero setup.

1
Tell us about your business

Your product, customers, team size, tools, and where things break. A guided conversation, not a form.

~10 minutes
2
Watch the brief write itself

Executive brief, maturity score, every meaningful moment flagged by risk, friction, and revenue. Six deliverables, benchmarked to your vertical.

A few minutes to generate
3
Know what to fix Monday

A prioritized playbook with ROI per action, a board-ready QBR, and AI prompts loaded with your context for Claude, ChatGPT, or Gemini.

Ready now, not in 8 weeks
What you actually get

Not a deck. Not a PDF report.
An operating system for your CX.

A playbook per journey stage with fix-this goals, measurement KPIs, and context-woven prompts, all tied to your tools and team.

🔒 cxmate.io/playbook/North-ai
CXMate
North AI
About your company
CX Brief
Journey Map
Playbook
Your AI analyst
Total estimated impact
$26.8M
/yr protected revenue
Generate QBR
4
Negotiation
Step 4 · 0/3 done
⚑ Establish clear ROI framework before pricing discussions to avoid cost-focused negotiations with risk-averse shipping executives
📊 Measure: Track time from proposal to signed contract + measure discount rate on closed deals (target <15% average discount)
Should doSTEP 3 OF 11
Build ROI calculator in HubSpot that shows fleet safety economics: accident cost avoidance, fuel savings, insurance premium impact. Present this before pricing discussion. Format: “Based on your [fleet size] vessels, North AI prevents $[X] in potential incidents annually. Your investment of $[Y] delivers [Z]x return.” Make the value anchor bigger than the price.
Stage: Sales Rep · 1hr · Impact: Reduces average discount from 25% to 15%, adding $750K revenue per $3M in quarterly deals
See in journey →
5
Close
Step 5 · 0/2 done
⚑ Fix the broken Sales-to-CS handoff to preserve implementation context and customer expectations from the sales process
Stage by stage
7 journey stages, each with its own playbook
Awareness → Evaluation → Decision → Negotiation → Close → Onboard → Expand. Each stage has goals to fix, KPIs to measure, and actions to run.
Context-woven
Every action references your company, stage, tools
Not generic CS advice. “Build ROI calculator in HubSpot,” your CRM. “Reduce discount from 25% to 15%,” benchmarked against your pricing model.
Do, don't just read
One click to HubSpot, Claude, or Slack
Every action has a “HubSpot steps” button, a “Draft in Claude” prompt, or “Copy to Slack” message. The playbook runs. It's not a document.
Who it's for

B2B teams without a CX expert yet · and the consultants who serve them.

01
Founders

“You know every customer by name today. That stops working at 50.”

Get the CX foundation in place before you need to scramble.
02
Heads of CS

“Your team is reactive. Every CSM handles things differently.”

A standardized playbook backed by evidence, not gut feel.
03
Revenue Leaders

“Revenue leaks at every handoff between sages and CS.”

One map from first touch to advocacy, with the numbers your board wants.
04
CX Consultants

“You spend week one rebuilding the same brief for every client.”

Generate the foundation in 10 minutes, then bill for the strategic work.

See what your CX actually looks like.

10 minutes. A full journey map. Unlock the other five deliverables for $349 when you're ready.

10 minutes·No credit card
CX Mate
CX INTELLIGENCE

Diagnose before you automate.

Consultant-grade CX analysis in 10 minutes. Built for B2B founders, not enterprises.

Map Your Journey Free
$349 one-time. No credit card.
CX Mate journey map preview
THE MATH

Two paths to the same playbook.

The Old Way
$15,000
consultant
8 weeks
CX Mate
$349
one-time
10 minutes

Same CCXP methodology. 1/40th the cost.

WHAT YOU GET

Six artifacts. One report.

Strategy Brief
Written for your board.
Journey Map
Every meaningful moment flagged.
Playbook
Prioritized by revenue at risk.
Health Score
Baseline to measure against.
30-60-90 Plan
A roadmap you can run.
AI Prompt Library
Plug into your stack.
See all details →
HOW IT WORKS

Three steps. Ten minutes.

01
Tell us about your business.
A 10-minute guided conversation. Not a form.
02
We diagnose.
Your journey, mapped against CCXP patterns.
03
You get the playbook.
Six artifacts. Monday-ready. Not a template.
Full breakdown →

Your customers have a journey whether you designed it or not.

Find out what it actually looks like.

Map Your Journey Free
$349 one-time. No credit card.
See pricing →